With role-based security, in Zoho CRM, you can set up the organization-wide hierarchy using Roles.
Users at a higher ranking can access all the records owned by users at a lower ranking; for example, a Sales Manager can access all the Sales Execs records, whereas Sales Execs can access only their own records.
Users of the same Role cannot access the data from other users by default. For example, the Director of Sales cannot access the Director of Marketing’s data. You do have the option of sharing data with peers when creating a new role, overriding this.
You can modify the user roles as the organization's hierarchy changes. When editing roles, you can change the following:
You will need to transfer the users to a new role when deleting an existing Role.